As community consultants we love to help businesses like yours engage with their audience through online communities. Wherever you're starting your community journey, we will help you take the next steps.
We are passionate about helping businesses engage with customers through online communities
For small IT teams, protecting digital infrastructure can feel overwhelming. Cyber threats are evolving, but resources and budgets aren’t always growing at the same pace. That’s where our Base Product comes in: a streamlined, accessible solution that provides internet security without unnecessary complexity. Our Base…
This is an example of a 'rules' discussion, laying out expected behaviour for new users who join the community. Customize it to suit your specific needs, or write your own rules completely from scratch! This community has been created so that you can exchange ideas, converse and meet others who share a common interest.…
There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: Use the Getting Started checklist in the Dashboard to get your site ready…
General discussions
It would be really helpful if your software allowed for customizable user roles and permissions. This way, we could tailor access levels and functionalities to different team members based on their roles. Is this something that could be implemented?
Hey I was wondering if there will ever be a free or trial version of the product for those thinking of buying?
I'm leaning towards an upgrade from Base to Standard Product. Can anyone tell me if they were disappointed after making the switch? Or any hidden benefits of the move?
As the manager of a support team, I am leary about turning over too much control to AI, as I predict it will not live up to the security standards I've set with my team regarding sharing of PII.
Has anyone come across opportunities to export the Standard Product data into a larger BI tool for better reporting?
I could use some tutoring on the base product. Are there any plans for a webinar on setup and strategy?
I'm looking to extend community content onto a different platform (internal planning tool) and I'm looking for some ideas and examples if possible.
In the Standard Product it was an option in the Config Nav bar and I just can't find it now.
Enhanced security features are crucial for protecting our data. Multi-factor authentication, encryption, and regular security audits would ensure compliance with industry standards. Could these features be prioritized in future updates?
Implementing AI-powered customer support features, like chatbots and automated ticketing systems, would help us resolve issues quickly and efficiently. This would improve customer satisfaction and reduce the workload on support teams. Is this something you're considering?
It would be fantastic if your software could integrate seamlessly with popular CRM systems like Salesforce, HubSpot, and Zoho CRM. This integration would help us manage our customer relationships more effectively and streamline our workflows. Is this something that could be considered?
I think having advanced analytics and reporting features would be incredibly beneficial. Customizable dashboards, real-time data visualization, and predictive analytics could provide us with deep insights into our data. Are there any plans to develop these features?
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