As community consultants we love to help businesses like yours engage with their audience through online communities. Wherever you're starting your community journey, we will help you take the next steps.
We are passionate about helping businesses engage with customers through online communities
For small IT teams, protecting digital infrastructure can feel overwhelming. Cyber threats are evolving, but resources and budgets aren’t always growing at the same pace. That’s where our Base Product comes in: a streamlined, accessible solution that provides internet security without unnecessary complexity. Our Base…
This is an example of a 'rules' discussion, laying out expected behaviour for new users who join the community. Customize it to suit your specific needs, or write your own rules completely from scratch! This community has been created so that you can exchange ideas, converse and meet others who share a common interest.…
There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: Use the Getting Started checklist in the Dashboard to get your site ready…
General discussions
I'm leaning towards an upgrade from Base to Standard Product. Can anyone tell me if they were disappointed after making the switch? Or any hidden benefits of the move?
Does anyone know what the difference is in the analytics between the base product and the standard one?
I have limited IT resources available to me for my upgrade. I want to maker sure I maximize their time, so I'm wondering if I should delay the upgrade to version 4 and wait until version 6 is released. Thoughts?
1. Defining Shared Values and Cultural Moments Brands aren’t just pushing messages—they’re embracing values (sustainability, inclusion, transparency) and aligning with cultural moments. When communities share those values, they become storytellers of the brand’s mission. According to recent studies, Gen Z especially…
1. Inviting Community In Early Brands are involving community members in earlier phases of product lifecycle: idea generation, beta testing, feature requests. This can happen via: Crowdsourced design contests. Advisory panels or councils drawn from loyal users. Public feedback forums or suggestion boards. 2. Tools &…
In the Standard Product it was an option in the Config Nav bar and I just can't find it now.
Enhanced security features are crucial for protecting our data. Multi-factor authentication, encryption, and regular security audits would ensure compliance with industry standards. Could these features be prioritized in future updates?
Implementing AI-powered customer support features, like chatbots and automated ticketing systems, would help us resolve issues quickly and efficiently. This would improve customer satisfaction and reduce the workload on support teams. Is this something you're considering?
It would be really helpful if your software allowed for customizable user roles and permissions. This way, we could tailor access levels and functionalities to different team members based on their roles. Is this something that could be implemented?
It would be fantastic if your software could integrate seamlessly with popular CRM systems like Salesforce, HubSpot, and Zoho CRM. This integration would help us manage our customer relationships more effectively and streamline our workflows. Is this something that could be considered?
I think having advanced analytics and reporting features would be incredibly beneficial. Customizable dashboards, real-time data visualization, and predictive analytics could provide us with deep insights into our data. Are there any plans to develop these features?
Use this space to add a Customer Spotlight by telling the customer's story, share their problems and how they conquered it by using your product(s).
Meet the current all time champs!
Community insights for professionals just like you!
While associations are under pressure to adopt AI, they can’t afford to do it blindly.... The post 3 Potential Blind Spots in Your Association’s AI Strategy appeared first on Higher Logic.
Discover the top 2026 association trends reshaping member experience—from personalization to AI adoption—and get insights... The post 3 Trends Reshaping the Association Member Experience in 2026 appeared first on Higher Logic.
The post Higher Logic Vanilla’s Salesforce Integration: Connect Community + Customer Data appeared first on Higher Logic.
The post What Is An Online Community? Explore The Basics & Benefits appeared first on Higher Logic.
The post Cybersecurity for Associations appeared first on Higher Logic.
Learn how associations can turn data into decisions with insights from ASAE’s Christin Berry on... The post Turning Association Data into Actionable Insights: Lessons from ASAE’s Christin Berry appeared first on Higher Logic.
The post 10 Online Community Engagement Ideas You’ll Want To Steal appeared first on Higher Logic.
The post Revolutionizing Association Operations with AI Agents appeared first on Higher Logic.
AI is increasingly becoming part of association workflows. And while that brings amazing capabilities and... The post AI and Copyright Law: A Guide for Associations appeared first on Higher Logic.
